sms

SMS Outreach

Care Doc Now - Telnyx

{{ status.current_est_time }} EST
{{ status.current_window ? 'Window: ' + status.current_window : 'Outside send windows' }}
check_circle ***{{ status.telnyx_number }}
warning Not Configured
{{ status.stats?.total_contacts || 0 }}
Total
{{ status.stats?.pending || 0 }}
Pending
{{ status.stats?.contacted || 0 }}
Contacted
{{ status.stats?.replied || 0 }}
Replied
{{ status.stats?.followups_due || 0 }}
Follow-ups Due
{{ status.queue_size || 0 }}
In Queue
Send Windows (EST):
{{ tz }}: {{ tzWindows[tz] }} ({{ status.stats?.pending_by_timezone?.[tz] || 0 }})
Auto-detects timezone from area code

upload_file Upload Contacts

message Message Template

{{ messageTemplate.length }} characters | Use {name} for personalization

schedule_send Send Options

sync Sending... {{ status.queue_size }} remaining (~{{ Math.ceil(status.queue_size * 30 / 60) }} min)

Only sends to contacts in current timezone window

Sends to all pending regardless of timezone

replay Follow-ups Due (3 Business Days, No Reply)

Replies

{{ msg.name || 'Unknown' }} {{ formatTime(msg.created_at) }}
{{ msg.message }}
{{ msg.phone }} {{ msg.timezone }}
inbox

No replies yet

{{ conversation.contact.name }}

{{ conversation.contact.phone }} ({{ conversation.contact.timezone }})

{{ msg.message }}

{{ formatTime(msg.created_at) }}

chat_bubble_outline

Select a conversation

All Contacts ({{ contacts.length }})

Name Phone TZ Status Attempts Replies
{{ c.name }} {{ c.phone }} {{ c.timezone }} {{ c.status }} {{ c.attempt_count || 0 }} {{ c.replies || 0 }}
{{ dialerStatus.on_hold ? 'pause_circle' : 'play_circle' }}
{{ dialerStatus.on_hold ? 'CALLS ON HOLD' : 'DIALER ACTIVE' }}
{{ dialerStatus.on_hold ? 'No new calls will be made' : 'Ready to make calls' }}
phone_in_talk {{ dialerStatus.active_calls }} Active Call(s)

phone_forwarded Ready for Auto-Dial (2+ SMS, No Reply)

{{ dialerContacts.length }} contacts ready
Name Phone SMS Attempts Last Contact Action
{{ c.name }} {{ c.phone }} {{ c.attempt_count }} {{ formatTime(c.last_contacted_at) }}
phone_disabled

No contacts ready for auto-dial

Contacts need 2+ SMS attempts with no reply

phone_in_talk Active Calls

{{ call.contact_name }}
{{ call.contact_phone }}
{{ call.status }} {{ call.amd_result }} Transferred Voicemail Left

info How Auto-Dial Works

  • • Contacts with 2+ SMS attempts and no reply are ready for auto-dial
  • • System uses AMD (Answering Machine Detection) to detect voicemail vs human
  • • Human answers → Live transfer to 844-220-8626 + WhatsApp notification
  • • Voicemail detected → Leaves automated message about Care Doc Now
  • • Use Hold Calling when salespeople are busy with existing calls

Telnyx Configuration